Terms and Conditions

General Terms and Conditions (GTC) for Naens Massage

1. Scope
1.1. These terms and conditions apply to all contracts concluded between Naens Massage (hereinafter referred to as "the practice") and its customers. Any differing terms and conditions of the customer shall not apply unless expressly agreed to in writing by the practice.
1.2. The current version of these terms and conditions will be published in the practice's business premises and on the website.

2. Services
2.1. The practice offers therapeutic and traditional Thai massages as well as complementary wellness treatments. For a detailed description of services, please refer to the current service overview on our website or visit our premises.

The treatments are solely for relaxation and well-being and do not replace medical treatment (only therapeutic treatment).
2.2. Changes and additions to the range of services are reserved.

3. Scheduling and Cancellation of Appointments
3.1. Appointments can be arranged by telephone, in person or by email.
3.2. The client agrees to attend all scheduled appointments on time. In case of delay, the practice reserves the right to shorten the appointment by the amount of time lost.
3.3. Cancellations are free of charge up to 24 hours before the scheduled appointment. For cancellations between 24 and 2 hours before the appointment, a cancellation fee of 50% of the treatment price will be charged. For cancellations less than 2 hours before the appointment or in case of no-show, the full treatment price (100%) will be charged.

4. Payment
4.1. Payment for services rendered is made exclusively in cash or via TWINT immediately after treatment.
4.2. Subsequent invoicing or billing via other payment methods will not take place.
4.3. All prices include statutory VAT, where applicable. Prices are subject to change without notice and will be communicated to customers in a timely manner.

5. Liability
5.1. The practice is liable for intent and gross negligence. In cases of slight negligence, the practice is only liable for damages that are typical for this type of contract and foreseeable, provided that these damages do not jeopardize the purpose of the contract.
5.2. The practice accepts no liability for health risks or individual reactions that may occur during treatment. The client is obligated to inform the practice of any health limitations, allergies, or existing conditions before the start of treatment.
5.3. Further claims by the customer are excluded.

6. Data protection
6.1. The collection, storage, and processing of personal data is carried out exclusively within the framework of legal provisions (in particular the General Data Protection Regulation, GDPR). Further information on data protection can be found in our privacy policy.

7. Final Provisions
7.1. Swiss law applies.
7.2. The place of jurisdiction is, to the extent legally permissible, the location of the practice.
7.3. Should individual provisions of these Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected. In place of the invalid provision, a provision shall be deemed agreed upon which most closely approximates the economic purpose of the invalid provision.
7.4. Amendments or additions to these Terms and Conditions must be in writing. This also applies to any waiver of the written form requirement.